An FAQ page answers common questions your visitors may have about your products, services, policies, or brand. It helps users find information quickly without needing to contact support.
Welcome to our Frequently Asked Questions (FAQ) page—your go-to resource for quick answers and helpful insights. Whether you're curious about our products, need guidance on placing an order, or want to understand our shipping and return policies, we've got you covered. We've compiled the most common questions our customers ask to save you time and make your experience smoother. If you don’t find what you’re looking for here, feel free to reach out to our support team—we’re always happy to help.
Welcome to our Frequently Asked Questions (FAQ) page, designed to help you explore the world of handcrafted artistry with ease. Whether you're curious about the materials we use, the techniques behind our creations, or how to care for your handmade pieces, you'll find answers to the most common questions right here. We also cover details about custom orders, shipping, and returns to ensure a smooth and satisfying experience. Each item we offer is a reflection of tradition, skill, and passion—so if you need more information, our team is always ready to assist.
We offer secure and flexible payment options for our international customers to ensure a smooth export experience. Depending on your location and order volume, we accept advance payments, Telegraphic Transfers (TT), and Letters of Credit (LC). For trusted partners, we may also offer Document Against Payment (DP) or Document Against Acceptance (DA) terms. All transactions are conducted in agreed currencies, and we provide necessary compliance documentation such as GST invoices and FIRA/FIRC certificates. Our goal is to make the payment process transparent, reliable, and tailored to your needs—so you can focus on enjoying the beauty of handcrafted Indian artistry.
We offer a range of secure payment options to make international transactions smooth and reliable for our customers. For most export orders, we accept advance payments via bank transfer (Telegraphic Transfer or TT), which ensures quick processing and dispatch. Customers can also pay through trusted platforms like PayPal or Wise, depending on the destination country and order size.
For bulk orders or long-term partnerships, we accommodate formal trade payment methods such as Letters of Credit (LC), Document Against Payment (DP), and Document Against Acceptance (DA). These options provide added security for both parties and are commonly used in global trade. Our team works closely with buyers to determine the most suitable payment terms based on volume, frequency, and location.
All payments are processed in agreed international currencies, and we provide complete documentation including GST invoices, packing lists, and FIRA/FIRC certificates for compliance and customs clearance. We prioritize transparency and communication throughout the payment process to ensure a seamless experience for our global clients. If you have specific payment preferences or questions, our export team is happy to assist.
We ship our handcrafted products worldwide using trusted logistics partners to ensure safe and timely delivery. Each item is carefully packed to protect its delicate craftsmanship during transit. Depending on the destination and order size, we offer both air and sea freight options. Estimated delivery times range from 7 to 21 business days, and tracking details are provided once the shipment is dispatched. For bulk orders, we assist with export documentation including commercial invoices, packing lists, and certificates of origin to ensure smooth customs clearance.
We take great pride in the quality of our handicrafts, but if you receive a damaged or incorrect item, we’re here to help. International customers must notify us within 7 days of delivery with photos and a description of the issue. Once verified, we offer replacements or refunds as per our return policy. Please note that due to the handmade nature of our products, minor variations are not considered defects. Return shipping costs are typically borne by the buyer unless the error is on our part. We aim to resolve all concerns promptly and professionally.
Looking for something truly unique? We specialize in custom handicraft orders tailored to your design, size, and finish preferences. Whether it’s a personalized gift, a bulk corporate order, or a bespoke home décor piece, our artisans are ready to bring your vision to life. Custom orders may require additional production time depending on complexity and quantity. Once the design is finalized, we provide a detailed quote and timeline. Advance payment is required to begin production, and we keep you updated throughout the process to ensure satisfaction.
Our handcrafted items are made with care and tradition, and with proper maintenance, they can last for generations. To preserve the beauty of metal handicrafts, we recommend keeping them away from moisture and cleaning them gently with a soft cloth. Avoid using harsh chemicals or abrasive materials, especially on polished or painted surfaces. For brass and aluminum pieces, occasional polishing with a mild metal cleaner can restore their shine. Each product comes with care instructions tailored to its material and finish, helping you maintain its charm over time.